jk9 Privacy Policy

This Privacy Policy ("Policy") describes how jk9 ("jk9", "we", "us", "our") collects, uses, stores, and discloses personal data in connection with your use of the jk9 online gaming platform at jk9.vin and all associated services (collectively, the "Platform"). jk9 is committed to handling your personal data responsibly and in accordance with applicable data protection principles.

By accessing or using the Platform, you confirm that you have read and understood this Policy. This Policy should be read alongside our Terms and Conditions, which govern your use of the Platform as a whole. If you do not agree to the terms of this Policy, please do not use the Platform.

Your Privacy at jk9

1. Information We Collect

jk9 collects personal data that you provide directly, data that is generated automatically through your use of the Platform, and in certain cases data obtained from authorised third-party sources for the purposes of identity verification and fraud prevention. The categories of personal data we collect are described below.

Registration and Account Data

When you create a jk9 account, we collect the following information:

• Full name as it appears on your government-issued identification document.
• Mobile phone number registered in Bangladesh (used as your primary account identifier and for SMS verification).
• Date of birth (collected for age verification — jk9 is strictly for players aged 21 and above).
• Residential address (for KYC verification purposes, not used for postal marketing).
• Email address (if provided; used for account notifications and transactional correspondence only).

KYC Verification Data

To comply with our Know Your Customer obligations, we may request and process the following additional documentation before processing withdrawal requests above defined thresholds:

• A copy or photograph of a government-issued photo identification document (National ID Card, Passport, or Driving Licence).
• Proof of residential address issued within the last 3 months (e.g. a utility bill or bank statement).
• A selfie or photograph of the player holding their ID document (liveness check), where required by our verification partner.
• Source of funds documentation where required to meet anti-money-laundering obligations.

Technical and Usage Data

When you use the Platform, our systems automatically collect certain technical and behavioural data. This includes your IP address, device type and operating system, browser type and version, session timestamps, pages viewed within the Platform, game sessions played (game name, duration, stakes, outcomes), and deposit and withdrawal transaction records. This data is used to operate the Platform, detect fraud, improve user experience, and fulfil our regulatory and legal obligations. It is not used to build advertising profiles for sale to third parties.

2. How We Use Your Information

jk9 processes your personal data only for the specific, legitimate purposes set out below. We do not process your data in a manner that is incompatible with these purposes without your explicit consent.

• 1Account management: to create, maintain, and secure your jk9 player account, including verifying your identity during registration and at subsequent verification checkpoints.
• 2Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer and card payment channels, and to maintain accurate transaction records.
• 3Legal compliance: to fulfil our KYC, anti-money-laundering (AML), responsible gaming, and other regulatory obligations applicable to the operation of an online gaming platform serving Bangladesh players.
• 4Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited activities on the Platform.
• 5Platform improvement: to analyse aggregated, anonymised usage data to improve the Platform's features, game lobby, payment flows, and responsible gaming tools.
• 6Customer support: to respond to your enquiries, resolve disputes, and process requests related to your account, data rights, or responsible gaming tools.

3. Legal Basis for Processing

jk9 processes personal data only where a valid legal basis exists. The primary legal bases on which jk9 relies are:

• Contractual necessity: processing required to create and operate your player account, process payments, and deliver the gaming services you have requested as a registered jk9 player.
• Legal obligation: processing required to comply with KYC, AML, responsible gaming, and other applicable regulatory requirements.
• Legitimate interests: processing for fraud detection, platform security, and the prevention of financial crime, where our legitimate interests in operating a safe and compliant platform are not overridden by your data protection rights.
• Consent: processing for marketing communications, where we rely on your consent which you may withdraw at any time without affecting the lawfulness of processing conducted prior to withdrawal.

4. Sharing Your Information

jk9 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

Service Providers and Technology Partners

jk9 uses carefully selected third-party service providers to operate the Platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, and supported banks), identity verification (KYC) service providers, game software studios (e.g. Pragmatic Play, Evolution Gaming, Spribe), and cloud infrastructure providers. Each service provider is contractually required to process your data only for the specific purpose for which it was shared, and to maintain appropriate security standards. Service providers are not permitted to use your data for their own marketing or to share it with further parties without jk9's prior written authorisation.

Law Enforcement and Regulatory Authorities

jk9 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required or compelled to do so by applicable law, court order, or lawful regulatory request. Where permitted by law, jk9 will endeavour to notify affected players of such disclosures, unless doing so would prejudice an ongoing investigation or is otherwise prohibited.

Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring of jk9's business, your personal data may be transferred to the relevant successor entity as part of that transaction. Where this occurs, jk9 will take reasonable steps to ensure that the acquiring entity honours the commitments made in this Policy and that your data continues to be protected to at least the same standard.

5. Payment Data and Financial Information

All financial transactions on jk9 are processed through regulated payment service providers operating in Bangladesh — primarily bKash, Nagad, Rocket, and Upay for mobile wallet transactions, and supported commercial banks for bank transfer payments. jk9 does not store full card numbers, CVV codes, or mobile banking PINs on its own systems. Payment credentials are transmitted directly to the relevant payment provider through encrypted channels and are governed by that provider's own security standards and privacy policies.

jk9 retains a record of all financial transactions associated with your account — including deposit amounts, withdrawal amounts, dates, payment methods used, and transaction reference numbers — as required by our AML and regulatory record-keeping obligations. These transaction records are retained for a minimum of five (5) years from the date of the transaction or from the date of account closure, whichever is later.

6. Cookies and Tracking Technologies

jk9 uses cookies and similar tracking technologies on the Platform to maintain session continuity, detect fraud, and analyse Platform usage. A cookie is a small text file placed on your device by the Platform when you first visit. Cookies used by jk9 fall into the following categories:

Cookie Categories

The three types of cookies jk9 uses are:

• Strictly necessary cookies: these are required for the Platform to function. They manage your login session, maintain your game progress within a session, and protect against cross-site request forgery. These cookies cannot be disabled without breaking core Platform functionality.
• Analytics cookies: these collect anonymised data about how players interact with the Platform — pages visited, features used, session duration — to help jk9 understand usage patterns and prioritise improvements. Analytics data is processed in aggregate and is not linked to your personal identity.
• Preference cookies: these remember your Platform preferences such as language selection and display settings, so you do not need to re-configure them on each visit.

You may manage cookie preferences through your device or browser settings. Please note that disabling strictly necessary cookies will prevent you from using the Platform. jk9 does not use third-party advertising or retargeting cookies.

7. Data Retention

jk9 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: account registration data is retained for the duration of your account plus five (5) years from account closure; KYC documents are retained for five (5) years from the date of verification or account closure, whichever is later; transaction records are retained for five (5) years from the date of the transaction; and support correspondence is retained for two (2) years from the date of the last interaction.

When personal data is no longer required for retention, jk9 will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised data that cannot be used to identify any individual may be retained indefinitely for statistical and operational analysis purposes.

8. Your Data Protection Rights

As a player on jk9, you have the following rights in relation to your personal data. To exercise any of these rights, please contact jk9 support via live chat or email at [email protected]. jk9 will respond to all verified rights requests within a reasonable timeframe, and in any event no later than 30 days from receipt of the request.

• 1Right of access: you may request a copy of the personal data jk9 holds about you, together with information about how it is being used.
• 2Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• 3Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that require us to retain certain data regardless of your request.
• 4Right to restrict processing: you may request that we limit the way we use your data in certain circumstances, for example while a rectification request is being assessed.
• 5Right to object to marketing: you have an absolute right to object to the processing of your personal data for direct marketing purposes. Upon receipt of an objection, jk9 will cease all marketing communications to you immediately.

To exercise any of the above rights, contact jk9 support via live chat available 24/7 on the Platform or by emailing [email protected]. We may ask you to verify your identity before processing a data rights request to protect against unauthorised requests made in your name.

9. Data Security

jk9 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform; encrypted storage of sensitive account data at rest; access controls that restrict internal access to personal data on a need-to-know basis; regular security assessments of the Platform and its third-party integrations; and multi-factor authentication requirements for account access.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jk9 will notify affected players without undue delay and will take immediate steps to contain the breach and minimise its impact. jk9 will also notify relevant regulatory authorities as required by applicable law.

10. Children's Privacy and Underage Access

The jk9 Platform is strictly for adults aged 21 and above. jk9 does not knowingly collect personal data from individuals under the age of 21. If jk9 discovers that personal data has been collected from an individual who is under 21, that data will be deleted immediately and the associated account will be permanently closed. Parents and guardians who believe that a minor has used the Platform should contact jk9 support immediately.

jk9 recommends that parents and guardians use device-level parental controls and web filtering software to prevent underage access to online gaming platforms. Further guidance on responsible gaming tools is available on our Responsible Gaming page.

11. Changes to This Privacy Policy

jk9 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the Platform's features. When we make material changes to this Policy, we will update the effective date at the top of this page and, where appropriate, notify active players via in-app notification or SMS. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

12. Contact and Data Requests

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or want to raise a privacy-related complaint, please contact the jk9 support team. You can reach us 24/7 via live chat on the Platform or by emailing [email protected]. All data rights requests will be acknowledged within 48 hours and resolved within 30 days, except in cases of unusual complexity which may require up to 60 days with prior notification to you.

jk9 is committed to resolving all privacy concerns promptly and fairly. If you are not satisfied with our response to a privacy complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction.